Last updated: 31 October 2026

This policy explains how Essentials Tracksuit (“we”, “us”) collects and uses your personal information when you visit essentialsclothigltd.com, place an order or sign up to our emails. We are the data controller for this information under UK data protection law (the UK GDPR and the Data Protection Act 2018).

Who we are and how to contact us

Essentials Tracksuit, Flat 65 Woolley House, Loughborough Road, London, England, SW9 7EJ. For any privacy question or request, email support@essentialsclothigltd.com.

What information we collect

  • Order details: your name, billing and delivery address, email address, phone number (if you give it), the items you buy and your order history.
  • Account details: if you create an account, your login details and saved addresses.
  • Newsletter: your email address and the date you subscribed, if you join our mailing list.
  • Messages: anything you send us by email or through our contact form.
  • Technical information: your IP address, browser type and the pages you visit, which our website and hosting servers record automatically for security and to keep the site working.

We do not see or store your full card details. When you pay, your payment is handled directly by our payment provider.

How we use your information and our legal basis

  • To process and deliver your order, handle returns and refunds, and contact you about your order. Legal basis: performance of a contract with you.
  • To keep financial and tax records as UK law requires. Legal basis: legal obligation.
  • To answer your questions and provide customer service, and to protect our store against fraud and misuse. Legal basis: our legitimate interests.
  • To send you our newsletter about new arrivals, collection updates and offers. Legal basis: your consent. You can unsubscribe at any time by emailing us or using the unsubscribe link in any newsletter.

Cookies

We use essential cookies that are needed for the website to work, for example to remember the items in your basket, keep you signed in to your account and save your wishlist. These cookies do not need your consent.

We do not currently use analytics or advertising cookies. If we add them in future, we will ask for your consent first and update this policy.

Who we share your information with

We only share your information with service providers who help us run our store, and only as much as they need:

  • Delivery companies, to deliver your order.
  • Payment providers, to take payment and prevent fraud.
  • SiteGround, our website hosting provider, which stores our website and its data.
  • Google Fonts, which supplies the fonts used on our website. When a page loads, your browser connects to Google’s servers, which receive your IP address.

We never sell your personal information. We may also share information if the law requires us to, for example with HMRC or the police.

International transfers

Some of our service providers may process information outside the UK. Where they do, we rely on safeguards approved under UK law, such as UK adequacy regulations or the UK International Data Transfer Agreement.

How long we keep your information

  • Orders: 6 years from the end of the financial year in which you ordered, as required for UK tax records.
  • Accounts: until you ask us to close your account.
  • Newsletter: until you unsubscribe.
  • Customer service emails: up to 2 years after your query is resolved.

Your rights

Under UK data protection law you have the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct information that is wrong or incomplete;
  • ask us to delete your information, where we don’t need to keep it by law;
  • object to, or ask us to restrict, how we use your information;
  • ask us to transfer your information to another organisation;
  • withdraw your consent at any time, for example by unsubscribing from our newsletter.

To use any of these rights, email support@essentialsclothigltd.com. We will reply within one month.

Complaints

If you’re unhappy with how we’ve handled your information, please contact us first at support@essentialsclothigltd.com. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint.

Children

Our store is not intended for children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.